Business Services

AI Leadership and Development

• Strategic Vision: Integrating AI into organizations with a clear strategic vision.
• Decision-Making: Informed decisions about AI model deployment and success measurement.
• Communication: Clear communication of AI benefits and limitations to stakeholders.
• Technical Expertise: Building, training, and fine-tuning AI models.
• Model Building: Ensuring AI models are optimized and efficient.
• Problem-Solving: Troubleshooting and optimizing AI models.
• Innovation: Experimenting with new techniques to improve AI models.
• Implementation and Application: Effective application of AI models to solve business problems.

Customer Experience Improvement

• Call Center Assist: Automated assistance, contextual recommendations, and next best actions for customer service agents.
• Long-Form Answers: Utilizing LLMs to provide comprehensive answers to open-ended questions.
• Sentiment Analysis: Analyzing customer interactions to summarize positive and negative experiences.
• Omni-Channel Approach: Enhancing customer experience by summarizing and contextualizing prior conversations.

Market and Customer Sentiment Analysis

• Event-Driven Strategies: Identifying new behaviors and patterns beyond traditional methodologies.
• Trend Identification: Using LLMs to spot new trends in consumer behavior from social media.
• Sentiment Analysis: Summarizing sentiment associated with specific content.

Product Innovation and Business Process Automation

• Tailored Investment Strategies: Generating customized investment strategies using conversational text.
• Summarized Commentary: Providing auto-generated summaries of commentary on investments and portfolios.
• Data Product Generation: Efficiently producing data products from underutilized textual data sources.



Productivity Enhancement for Knowledge Workers

• HR-Bot: Accurate, human-like responses to HR-related questions.
• Information Verification: Professionals shifts focus from searching and summarizing to verifying AI-generated answers. Example applications: Financial advisors, compliance analysts, loan officers, underwriters, and salespeople.